Terms and Conditions

Restaurant Reservations & Dining

Booking & cancellation policy

Bookings are essential and are taken exclusively online. Credit card details are required to secure your reservation, but no charge is processed at the time of booking.

We’ll do our best to accommodate your preferred table location, but table preferences cannot be guaranteed and may change depending on availability.

Your table will be held for 15 minutes after your reservation time. First seating reservations are allocated 2.5 hours for dining.

If you need to change or cancel your reservation, please contact us at least 24 hours before your reservation time. Cancellations or changes made within 24 hours may incur a AU$50 per person cancellation fee, charged to the credit card provided when booking.

To change or cancel a reservation, please contact us via WhatsApp (text only) on 0491 373 124 or email info@thehutbyronbay.com.au.

Groups & banquet menus

Groups of 7 or more dine from our seasonal banquet menus, featuring a selection of dishes from our current menu, served to share.

For larger groups and private events, please visit our Events & Private Functions page.

Allergies & dietary requirements

We can accommodate a variety of dietary requirements with advance notice. Please include all dietary requirements when making your reservation so our kitchen team can prepare appropriately.

Without advance notice, we may not be able to accommodate your requirements.

Due to the potential presence of trace allergens in our kitchen, working environment and supplied ingredients, The Hut cannot guarantee an entirely allergen-free dining experience.

If you have a severe or life-threatening allergy, please contact us before making your reservation to discuss whether we can safely accommodate your requirements.

Service fees

An 8% service fee applies to groups of 12 or more.

A 10% service fee applies on Sundays.

A 15% service fee applies on public holidays.

Restaurant opening hours

The Hut is open for lunch Thursday to Sunday, from 12pm til late afternoon.

Our last booking time is 3.30pm.

Opening hours may vary on special occasions and public holidays. Please check the website when making your reservation.

Online Shop

Products & orders

The Hut’s online shop offers merchandise for purchase online. Food and beverages are available at the venue only and cannot be purchased through the website.

All orders are subject to product availability. We reserve the right to refuse or cancel an order where necessary.

Product descriptions, availability and pricing may change without notice.

Pricing

All prices are listed in Australian Dollars (AUD) and include GST where applicable.

We take care to ensure that pricing and product information is accurate. If an error is identified, we reserve the right to correct the error and, where necessary, cancel or adjust the affected order.

Payments

Payments are processed securely through third-party payment providers.

We do not store your payment details.

Shipping & delivery

Shipping is available within Australia only.

Delivery timeframes are estimates and may vary depending on the delivery location and carrier.

The Hut is not responsible for delays caused by third-party delivery providers.

Risk of loss or damage passes to the customer upon delivery, subject to your rights under Australian Consumer Law.

Collecting your order from The Hut

If you select Collect at The Hut Byron Bay at checkout:

• Orders must be collected during business hours unless another arrangement has been made.
• Please bring your order confirmation or other proof of purchase.
• We cannot guarantee collection outside the agreed collection time.

Returns & refunds

Returns and refunds for merchandise are handled in accordance with the Australian Consumer Law.

You may be entitled to a repair, replacement or refund if a product is faulty, not as described or not of acceptable quality.

Please contact us with your proof of purchase if you need to arrange a return or discuss a faulty product.

Food & beverage purchases

Food and beverages are prepared and sold at The Hut and are not part of our online shop.

Any concerns relating to food or beverage purchased at the venue should be raised directly with our team.

Website Terms

Website content

We do our best to keep the information on our website accurate and up to date. However, menus, prices, opening hours, product availability and other information may change without notice.

All content on this website, including photography, branding, graphics and written content, belongs to The Hut Byron Bay unless otherwise stated and may not be reproduced without permission.

Website use & liability

You use this website at your own risk.

To the maximum extent permitted by law, The Hut Byron Bay is not responsible for indirect or consequential loss arising from your use of, or inability to access, the website.

Nothing in these terms excludes or limits any rights or remedies you have under Australian Consumer Law.

Governing law

These Terms & Conditions are governed by the laws of New South Wales, Australia.

Contact

If you have a question about these Terms & Conditions, a restaurant reservation or an online order, please contact us.

The Hut Byron Bay
471 Friday Hut Road
Possum Creek NSW 2479
Australia

Restaurant enquiries:
WhatsApp (text only): 0491 373 124
Email: info@thehutbyronbay.com.au